FAQs

Have a question about our cover?

FAQs

Choose a topic below to find out the most frequently asked questions.

Do you only cover UK residents?

Yes. You must be a UK resident and domiciled in the UK.

What is the minimum/maximum age to get cover?

The minimum age we can insure is 18. For an additional premium you may choose to extend your policy to include Public Liability and/or Personal Accident cover. This cover will only apply to anyone aged 16 or over at the time of any incident, and total permanent disablement cover is only available for anyone aged 65 or under.

Do you cover computers, laptops or software?

Yes, computers and laptops can be covered if their primary purpose is for photographic or filming purposes.

Laptops and computers arent covered under Lend to a Friend or Mechanical Breakdown cover.

Can you cover drones / UAVs?

Yes, so long as they are used as part of your photographic or filming activity. There are some important requirements and exclusions to be aware of:

Cover will only apply if you have complied with the legal requirements for drone/UAV operation and any Civil Aviation Authority guidelines.
Commercial or business use is not covered.
Drones/UAVs are not covered under the Lend To A Friend, Public Liability, Personal Accident or Mechanical Breakdown sections of cover.
Drones/UAVs are not covered for any accidental damage that occurs within the first 21 days of the drone / UAV being added to your Insurance Schedule as an insured item.
We cannot cover any loss related to drone flyaway and where the drone cannot be recovered. 

 

Is there an excess on this policy?

All claims are subject to the following excess unless otherwise stated on your insurance schedule:

Property claim amount:

Under £10,000 and claim does NOT include a drone (UAV) - Excess payable: £100.
Under £10,000 and claim does include a drone (UAV) - Excess payable: £200.
£10,000 plus & claim does NOT include a drone (UAV) - Excess payable: £200.
£10,000 plus & claim does include a drone (UAV) - Excess payable: £300.

Public Liability (PL) claim:

Property PL claims - Excess payable: £500.
Injury PL claims - Excess payable: Nil.

How can I pay for my policy?

You can choose to pay in full by credit or debit card. Alternatively, you can take advantage of our interest free monthly payment option and simply spread the payments out, without any additional cost.

I have previously made a claim. Will this affect my cover?

You need to tell us about any photography related losses or claims you have had within the last three years whether insured or not. It is important that you make an honest disclosure of any previous claims or losses, as if not this could invalidate your cover.

How do you determine a like for like basis? Should the item not be repairable?

Any offer we make to you will be determined by the features and specification of the insured item claimed for. This is based on the current market equivalent for products of a similar quality and specification and not the original cost of the item.

Can I add or make changes to the policy at any time?

Yes, if you bought your policy after 23rd September 2019, you can make changes to your policy by simply logging in to your online account here, by calling us on: 0333 004 6555, or you can email us at: support@guardcover.co.uk.

You can add or delete insured items and change some aspects of your policy. Note that additions will incur additional costs. Additional premiums are charged on a pro rata basis from the date of change. Any cover options that you choose can only be added or removed when you first buy the policy or at renewal.

If you bought your policy before 23rd September 2019 please call us on: 0333 004 6555 or email us at: support@guardcover.co.uk.

If I choose the Mechanical Breakdown option, is all of my equipment covered?

Our Mechanical Breakdown provides cover for electrical camera & filming equipment purchased from new, up to 5 years old and outside of any other warranty. Unfortunately, we are unable to cover any technology items or drones (UAVs) for mechanical breakdown.

Do you cover mobile phones?

Unfortunately, we are unable to cover any mobile or smart phones.

Can I set up a policy on behalf of somebody else?

As the insurance policy is a legal agreement between us and the policyholder, we can only set up a policy with the person who will be named as the policyholder.

What is Public Liability cover?

Public Liability - also referred to as Personal Liability or Third Party Liability - provides cover for any photo or filming-related legal liability that results in an injury to someone or damage to their property.

For more information on our Public Liability cover for photographers and what Public Liability cover can protect you against, you can consult our policy wording here.

Do you insure studios?

No, this policy is designed to cover equipment only and we are unable to provide any cover for premises. You can insure equipment and also benefit from essential liability cover which can be extended to include colleagues and assistants. Please note, photoGuard only covers the equipment you have we do not provide business insurance or premises cover.

If you are looking for business insurance, our sister company PIB Insurance Broker can help. You can call the team on: 0345 450 7171 to find out more.

Can you cover two addresses on the one policy?

If you need to cover your equipment at more than one address, then you can call our friendly, UK-based team on: 0333 004 6555 and we can discuss your specific requirements.

What value should I insure my equipment for?

For items that can be readily replaced with a new one (or with a similar model), the value should be the usual, undiscounted cost including VAT from a reputable retailer at the time you apply.

For pre-owned camera bodies, lenses and video/filming equipment, you can choose to insure them at their current, new replacement value or at the pre-owned price you purchased them at.

For vintage and rare equipment you need a specific valuation from a reputable source, that is not more than 12 months old. You will then need to obtain a new valuation every three years, to take into account any market changes in value during the period of insurance.

Are there any security requirements for my vehicle or where the equipment is kept?

Requirements: At your insured location (where your equipment is usually kept, which should also be your main place of residence)
For cover to apply whilst your items are at your insured location, please be aware that your items must be kept within the main structure of your insured location.

Requirements: Cover in an unattended vehicle
Theft or attempted theft from a vehicle will only be covered if your insured item is stored out of sight, in an enclosed storage compartment, boot or luggage space. All vehicle doors and windows must be closed and securely locked, and all vehicle security systems activated.

All insured items need to be removed and stored when your vehicle is at your insured location. In-vehicle cover does not apply when the vehicle is at your insured location.

Accidental damage that occurs in a vehicle is only covered if the insured item is in a purpose-designed equipment case. If your equipment is in transit with an airline transport provider, see here for more information relating to airline cover.

For any theft claims, whether at your insured location, storage location or from a vehicle, you need to report the incident to the police and there must be evidence of forcible and/or violent entry or evidence of unauthorised access.

Am I covered to take my equipment abroad?

This depends on the options you choose. Included as standard with your policy, you are covered anywhere in the UK and up to 30 days worldwide in total during your period of insurance. If you need more extensive cover, you can choose our Global Travel option, which will extend your worldwide cover for the full policy period.

Accidental damage to your photography equipment is only covered if your equipment is in a purpose designed case during your journey overseas.

I am travelling on an airline, am I covered?

Provided the equipment is in a purpose designed equipment case, it is covered for accidental damage. Theft is covered, provided you can demonstrate forcible entry into the bag or suitcase. We regret that loss of baggage containing your equipment or theft of an insured item whilst under the responsibility of a transport provider is not covered with photoGuard.