Frequently asked questions (FAQs)

We have split the FAQ's into 5 sections - please click on the relevant link to see those questions.

About the cover
About the company
About the site
Problems opening or receiving documents
About your payment plan

About the site

1) Is this site secure?
- We have a secure server with 128-bit encryption on our secure socket layer (SSL), ensuring your details are totally safe and secure.
  
  The site is also totally secure and monitored daily by HackSafe to ensure our site conforms to strict standards. You can see the HackSafe / ScanAlert badge on the right hand side bar.
  
  Thawte Certificate – we are Thawte certified. This certificate acts as our digital ID card and proves we are who we say we are. To obtain this certificate we have had to prove our identity, location and authenticity.
  
  Lock & Key Symbol – to confirm our transaction pages are secure, look in the bottom corner of your browser window for the locked padlock or key symbol.

2) I am having a problem in applying, can you help?
- Firstly, please accept our apologies if you are having a problem.
  
  Secondly, please contact us and explain your problem as clearly as possible, also telling us what browser you are using and what platform (eg. 'Internet Explorer 5, on a PC') and we will help you as quickly as possible.
  
  If you are unable to carry out a transaction because the website is down, please call us on 0333 004 6555 and we will do this for you within normal business hours.

3) How do I use the site?
- Please take a look at the How to use this site page for a step by step guide to getting a quote and buying cover online.

If you can't find an answer to the question you're looking for, submit your question and email address and we'll endeavour to get back to you as soon as possible with the answer. (Monday to Friday, 9am to 6pm only)

Questions marked with an asterisk (*) are compulsory.